Background

We have partnered with OKTA, a leading platform provider in identity management and single sign on solutions, to modernise our identity management capabilities. This will help our customers by leveraging modern authentication methods and cutting-edge security protocols to meet the needs of your business IT policies.

What is changing?

• We are transitioning from our existing Single Sign On (SSO) mechanism to OKTA a leading IdaaS platform
• All our products will be transitioning to leverage OKTA for authentication
• There will be some small changes to the look of the sign-in page

When is it changing?

We will be upgrading and migrating our systems between Saturday 26th September at 09:00 BST and Sunday 27th September at 17:00 BST.

As a customer, what do I need to do?  

• Every user will need to go to the login page and reactivate their account and reset their password from Monday 28th September
• The password can we reset using the password reset feature
• Your username (email) will not change

What are the password requirements

Passwords should:

• be a minimum of 8 characters in length
• contain a minimum of one upper case character (A-Z), one symbol and one number. 
• passwords must not contain parts of your username (email) and must not be common or easy to guess
• we recommend never reusing or sharing a password from another service or person.

My users use a shared login, what should I do?

While we discourage the use of shared logins, please refer to the advanced FAQ for details on the impact.

Can I be confident my user profile is safe?

OKTA is a leading identity management platform.  You can read more on their security and compliance model.

Where can I see personalized information related to my subscription?

Subscribers can view information relating to their subscription at https://account.woodmac.com/subscription. We are currently making small ongoing improvements and modifications to these pages so there will be reduced content on there for a limited period of time.

Any other questions?

Please contact our Customer Support teams via support@woodmac.com.

To provide guidance for Administrators and/or IT we have produced an advanced FAQ. This covers additional topics such as User Registration, Service Users (for APIs) and other advanced features we have today or are exploring for the future.